The Key Account Manager (KAM) is responsible for successfully achieving sales targets for Dupixent (respiratory portfolio) based on a strategic business plan and sales execution. The Key Account Manager Dupixent works closely with customers to ensure customer focused initiatives are executed. The ideal candidate is a highly motivated, self-starter who will deliver on Sanofi’s promise to put patients first.
As a trusted customer advisor to general management and decision makers on ServiceNow offerings, the Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. They provide strategic recommendations and mentorship to both customer and ServiceNow teams managing complex, multi-workstream programmes. They play a pivotal role in resolving escalations and mitigating risks.
You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with multiple C-suite personas across all product sales, oversee client relationship mapping to the account team, and be a trusted advisor to your customers.
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. You will provide strategic leadership to clients and be the relationship manager between customers and ServiceNow.
You will produce new business sales revenue from a SaaS license model through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. Develop relationships with C-suite personas across all product sales, oversee client relationship mapping, and be a trusted advisor to customers by understanding their business. Identify the right specialist/ support resources to bring into a deal.
You will produce new business with one of ServiceNow's largest existing accounts, RBC (Royal Bank of Canada). You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. You will provide strategic leadership to clients and work with ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes. Manage all Executive relationships between ServiceNow and assigned clients.
As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. Manage each phase of the project and be able to navigate the cross-functional team, both internal and external.